success story: Santillana – Management of Public Cloud Environments

Santillana is the largest educational group in the world in the Spanish and Portuguese language. Its main markets are the Spanish-speaking countries, Brazil, Portugal, the UK and the US. With more than 110 million books sold in 2018, it is synonymous with quality and innovation aimed at the school community since its inception in 1960.

Present in 22 countries, with 3,900 employees. More than 28 million students use Santillana content or services. With more than 1.2MM followers on social networks.

What we do for them:

  • Guarantee the deployment of its Educational Platform in Production, without experiencing problems with the contents, infrastructures, software and processes inherent to the construction or support of the platform.
  • Provide Level 3 Technical Support for the Santillana Group Educational platform, including Servers, Databases, Applications and Peripherals (Mac minis, AppleTV and iPads).
  • Implement the best ITIL practices for Incident Management and Continuous Improvement processes, with the aim that the areas have the correct relationship to meet the demand for incidents within the defined SLA’s.

The rapid growth of systems and stored information, as well as their versatility, make it essential to have a reliable system for managing them and also meeting future needs.

NTT DATA offers work teams specialized in the implementation of solutions that guarantee availability, security, reliability and speed of access to applications and their data, on different platforms and cloud solutions.

NTT DATA cloud. casos de éxito. Santillana
NTT DATA cloud adoption journey

Technological evolution

NTT DATA cloud adoption journey

Economic evolution

NTT DATA cloud adoption journey


The client obtained two great benefits:

  • Improved availability SLA from 96% to 99.998%
  • Reduced costs in the first year from $800,000 to less than $300,000
NTT DATA cloud adoption journey


In order to learn about the scope of our services, or be given answers to any doubts you may have, please get in touch with us.